Privacy Policy

At Camping du Lac Copping, we take your privacy very seriously and are committed to protecting your personal information. In addition, we demonstrate transparency by informing you that when you visit our website, we use cookies to collect information aimed at offering you a complete online experience with content tailored to your interests and relevant advertisements and to improve navigation on all types of devices.

We invite you to read our Privacy Policy, which has been improved and updated.

1. COLLECTION AND USE OF PERSONAL INFORMATION

1.1 Means by which personal information is collected

The personal information collected by Camping du Lac Copping is provided to us directly by you, verbally in person or during telephone contacts or when you fill out forms on various web pages, in particular, when:

• you communicate by telephone or email with our customer service;
• in person, upon your arrival and/or during your stay at Camping du Lac Copping online;
• you use our website;
• You make a reservation in person;
• you make an online reservation with our service provider*;
• you participate in certain activities, or you participate in an event in which Camping du Lac Copping is involved (Outdoor Exhibition, Hunting, Fishing and Camping, etc.);
• you complete surveys, studies, or contest entry forms;
• you subscribe to email communications from Camping du Lac Copping (newsletters, magazines, etc.);
• you contact us to make a comment, question, or complaint or when an event or incident occurs on our site;
• you submit a job application.

*When you make a reservation from the "RESERVATION" link on our website

Our online reservation system is operated by Reservit, which collects and processes your personal information, including your payment information, from their Reservit website.

The operator of our reservation system shares with us some of your personal information, such as your name, telephone number, email address, billing address, and your preferences in connection with your reservation (reservation dates, options selected, and particularities, if applicable).

Camping du Lac Copping does not collect any information relating to payment or other financial information when you make a payment for your reservation online on the Reservit website.

About cancellations of reservations that you have paid online on the Reservit website, resulting in a refund to a customer's debit or credit card, we do not ask for any information related to your debit or credit card. Since the online payment management process, credit is entrusted to third parties, through our Reservit service providers, for everything related to the processing and administration of the transaction, on credit granted or in case of a full refund.

We encourage you to consult their Confidentiality policy regarding personal information and that of their third parties, who have access to your personal information.

We are not responsible for the security of any personal information you disclose to our online reservation service provider, Reservit, and their third-party services. Camping du Lac Copping respects this Privacy Policy and your personal information, which all suppliers share with us.

When you contact our customer service to modify or cancel a reservation, we may ask you to provide your name, address, and telephone number to confirm your identity. We may also retain this information for administrative purposes to help detect and prevent fraud.

1.2 Consent

The collection of certain personal information is subject to specific consent. Camping du Lac Copping undertakes only to use the personal information necessary and for the purposes for which it was collected. If Camping du Lac Copping would like to use your personal information for a purpose other than that described in the Policy, we must obtain your consent beforehand.

Suppose you refuse or withdraw your consent to collecting, using, or sharing your personal information. In that case, Camping du Lac Copping will send you the relevant information explaining the consequences of this withdrawal. Please note, however, that if you refuse to allow Camping du Lac Copping to collect certain essential personal information (such as your contact details), we may not be able to provide you with the services requested, such as making a reservation.

1.3 Managing Your Preferences

At any time, by visiting the Camping du Lac Copping website, you can manage your preferences for sharing your personal information in connection with navigation on our website, such as managing essential cookies functionality and for statistical purposes.

You can also contact Camping du Lac Copping to update your personal information, modify or delete certain information collected by contacting 819 424-3736 or email campinglaccopping@hotmail.com.

1.4 Use of Personal information

Personal Information is any information, including sensitive data, which may identify a person or make them identifiable, received, or derived from Camping du Lac Copping and recorded in any form. Personal Information remains personal, even if it is otherwise public. Personal Information does not include Information that has been modified or anonymized so that it can no longer be used to directly or indirectly identify an individual (anonymous Personal Information).

You can browse our website without providing us with any personal information. However, with your consent or unless required or authorized by law, we may collect, use, store, and transfer the following types of personal Information about you:

• Aggregated data;
• Identity information;
• Technical Information;
• Employment information;
• Your contact details, such as your email address, postal code, and telephone number;

Like most websites, we automatically collect Information about your computer, such as your IP address, browser type, referring/exit pages, and operating system.

If we collect, use, store, or transfer your Personal information, we will only do so for one of the following purposes:

A) When you make a reservation (other than an online reservation)

When you make a reservation in person, by email, or by telephone, we collect certain personal Information such as:

• Identity information;
• Your contact details, such as your residential address, email address, postal code, and telephone number;
• The Information you provided about your preferences, requests for services, and products during your reservation;
• Your fishing or hunting license number, depending on the type of reservation;

When you contact our customer service to modify or cancel a reservation, we may ask you to provide your name, address, and telephone number to confirm your identity. We may also retain this information for administrative purposes to help detect and prevent fraud.

B) When you rent an all-terrain vehicle, boat, or other vehicle, we collect certain personal Information such as:

• Identity information;
• Your contact details, such as your residential address, email address, postal code, and telephone number;
• The Information you have transmitted about your preferences, requests for additional services or options related to your reservation and equipment rental;

When you contact our customer service to modify or cancel a reservation, we may ask you to provide your name, address, and telephone number to confirm your identity. We may also retain this information for administrative purposes to help detect and prevent fraud.

C) To support our marketing and advertising efforts;

Type of personal information collected:

• Identity information;
• Your contact details, such as your email address and telephone number.

By subscribing to our mailing list to receive our newsletter or other promotional communications by email, we may collect personal information, such as your first name, last name, and email address, as well as information about your interests to offer you the service you requested as well as a more personalized user experience.

We only communicate with you at your request.

You can no longer receive our promotional communications at any time by clicking on the “Unsubscribe” button at the bottom of each of our emails or by contacting our Privacy Officer, as indicated. in the “Unsubscribe” section below.

When registering for a competition, participating in a promotion, responding to one of our surveys, or participating in a promotional event, we may collect your name, address, telephone number, and email address. We use this information to manage your participation in contests, promotional events, or surveys to understand our customers better and improve our product and service offering, our promotions, our events, and the improvement of the user experience of our online reservations site. When you register for the competition, promotion, or survey, we may ask for your authorization to receive commercial information in the future from Camping du Lac Copping or its retail partners. To withdraw your consent to these communications, please contact us by email at campinglacopping@hotmail.com.

D) To respond to your requests and communicate information with you at your request;

Type of personal information collected:

• Identity information;
• Reservation history;
• Your contact details, such as your email address and telephone number;
• Unique identifiers such as username.

When you send a comment or question to customer service by email or telephone, we may collect personal information such as your name, postal or email address, and telephone number, as well as information related to your reservation, if necessary, to be able to respond to your comment or question. During our conversation, we also collected various types of information that you provided to us to allow us to answer your question best.

E) To improve the service level performance and content of our website

• Aggregated data;
• Technical information.

We may collect information about you and your use of our website by technical means, such as cookies, web page counters, and other analytics tools. The information collected may be:

• Your IP address;
• Your connection data;
• The type and version of your browser;
• Your time zone and location;
• The types and versions of the operating system and platform;
• Other technologies on the devices you use to access this website.

We use this information as necessary to administer and improve our website and its content, ensure that it operates efficiently and securely, develop our business activities, and analyze our online marketing strategies. We may also create aggregated statistical data from this information (e.g., total number of visitors to the website, number of page views per session), which is not personal information about you.

We and other advertisers may also use this information to serve advertisements to you. When these advertisements are targeted, it may involve using website information and information that we (or our advertisers working on our behalf) have obtained from other entities. This will not include information such as your name or contact details. When our advertisements are served to you using your information, it is used as necessary based on our legitimate business interests in you.

F) For hiring staff

Type of personal information collected:

• Identity information;
• Employment information;
• Your contact details, such as your email address, postal code, and telephone number;

We may post job vacancies on our website or social media, such as Facebook. When you submit a job or related request, you may provide us with certain personal information, such as those in a resume, cover letter, or other employment documents. We use this information to process your employment application or other request from you and respond to it accurately.

G) To prevent or detect crimes and protect our business and website

Type of personal information collected:

• Identity information;
• Reservation history;
• Technical information;
• Your contact details, such as your email address, postal code, and telephone number;
• Unique identifiers such as username, account number, and password;

This component includes troubleshooting and technical support, data analysis, testing, system maintenance, report production, and data hosting.

We may process your personal information, including your booking history, images or screenshots, and police reports, to investigate any suspected crime on our website (hacking, phishing, or other related wrongdoing) or when a commercial transaction is deemed fraudulent (Reservation, Credit, Refund).

Concerning commercial transactions, decision-making is based exclusively on the automated processing of your personal information in the context of payment by credit or debit card.

2. Collection of personal information

We use different methods to collect personal information about you, including the following:

A) Direct interactions

You may give us your identity and contact information by filling out forms or corresponding with us by post, telephone, email, or otherwise.

B) Indirect interactions

In addition to personal information that our service provider Reserves. for online reservation services, share it with us, as specified in point 1.1 of this policy; we may receive personal information about you from third parties to whom you have already provided such information by their respective privacy policies (example: Meta/Facebook, Google Ads or others) or by a third party responsible for financial transactions and payment processing for fraud prevention purposes, such as the Interac payment terminal manager.

C) Automated technologies or interactions.

As you interact with our website, we automatically collect direct and indirect personal information, such as technical information about your equipment, browsing actions, and habits. We collect this personal information using cookies, pixels, analytics software, and similar technologies. We may also receive your technical personal information if you visit other websites that use our cookies.

3. Communication of personal information

Unless otherwise stated in this privacy policy, we undertake not to disclose, rent, sell, or transfer personal information about our customers to third parties without first obtaining their consent.

A) Service Providers and Advertising Cookies

We may pass your personal information to third parties who provide services on our behalf, such as processing payments, hosting our website, transmitting emails or other communications on our behalf, running competitions and promotions, or analyzing the effectiveness of our advertising strategy. Service providers may store and process your personal information in Canada and the United States.

Camping du Lac Copping uses follow-up marketing cookies on its website, including Google Ads, Meta Facebook, or Instagram. This means that we will continue to show you advertisements across the Internet, particularly on the Google content network, Bing, and affiliate partners. We respect your privacy and do not collect identifiable information through Google or any other remarketing system. Service providers, including Google, whose services we use, will place cookies on web browsers to serve ads based on past visits to our website. This allows us to make special offers and continue to market our products to those who have expressed interest in them.

You may opt out of the automated collection of information by Service Provider ad networks to deliver advertisements tailored to your interests by visiting the Consumer Opt-Out Page under the Consumer Self-Regulatory Principles. Interest-based advertising online at the following address: https://optout.aboutads.info/?c=3&lang=fr. You can change or opt out of your Google Display Network advertising preferences at https://myadcenter.google.com/.

All of these service providers are subject to nondisclosure agreements and legal restrictions governing their use of the information we disclose to them, and they are not authorized to use or disclose personal information for any purpose other than the provision of services on our behalf or as required by applicable law.

B) Disclosure in commercial transactions;

Camping du Lac Copping may be involved in the sale or transfer of part or all of its business (including transfers made as part of insolvency or bankruptcy proceedings). As part of this sale or transfer, Camping du Lac Copping may disclose your personal information to the acquiring organization but will require that the latter agrees to protect the confidentiality of your personal information in a manner consistent with this policy. Confidentiality.

C) Law Enforcement and Legal Disclosure.

Camping du Lac Copping may disclose your personal information to a provincial or federal institution that confirms it has the legitimate authority to obtain this information, or when Camping du Lac Copping has reasonable grounds to believe that this information could be helpful in the context of 'an investigation into illegal activity, to comply with a subpoena, warrant or order issued by a court, person or body having jurisdiction to compel the production of information, or in order to comply with court rules regarding the production of documents and information, or to the legal advisor of Camping du Lac Copping.

If you prefer that we do not share your information as described above in Section 3, you can notify us by email at campinglaccopping@hotmail.com or by mail at the following address:

Camping du Lac Copping
Véronique Bédard
Privacy Officer
3318 Chemin des Lacs
Notre-Dame-de-la-Merci, QC J0T 2A0

4. Interregional transfers

Your personal information is stored in secure locations and on servers controlled by our service provider, Webtotal Inc., for all information collected on our website. Server locations may be located in Canada and the United States. If you are a resident of Quebec, please note that your personal information may be transferred to the offices of our service providers in other Canadian provinces and outside of Canada.

Our service providers may be located outside of your jurisdiction and may be required to disclose your personal information under the laws of their jurisdiction, including the United States. Depending on the case, we have taken all reasonable measures to ensure that your information will not be used for purposes that are irrelevant to your file or communicated to service providers without your consent, except when the law authorizes it. Each of our service providers has a confidentiality and personal information protection policy.

5. Website Information

We collect the IP address of all visitors to our website and related information such as the Internet browser and operating system they are using, time spent on the website, and website usage habits. This, as well as the domain name of the website from which they accessed our site. We collect this information to help us evaluate and improve your experience with our website.

Our website uses a technology called “cookies.” A cookie is a small piece of data that our website can transmit to your browser and which may then be stored on your hard drive to allow us to recognize you when you return. We use cookies on pages of our website where you are asked to log in or on customizable pages. If you have registered with our website, these cookies help us identify you and may be necessary to provide you with the products or services you request. Cookies may also provide us or our service providers with information that we use to personalize our website according to your preferences. You can configure your browser to notify you when you receive a cookie. However, if you decide not to accept cookies from our website, you may be unable to take advantage of its features. Our website may also use “tags” or “web beacons.” This technology allows us to know which pages of our website you visit. These “tags” help us optimize and personalize our website for you and future visitors.

You can still log in using a private browsing window if you prefer not to be recognized when visiting our website. You can also erase traces of your visit by emptying your browsing history:

Clear your browsing history on Chrome

Clear your browsing history on Microsoft Edge

Clear your browsing history on Safari

Clear your browsing history on Firefox

6. Your rights

With certain exceptions, you have the following rights with respect to the personal information we collect about you:

A) Your right of access;

Upon written request, subject to certain exceptions, Camping du Lac Copping will inform you of the existence, use, and disclosure of your personal information and provide you with a copy within the time limits provided by law. You have the right to access and correct information held about you. Please send us any access requests by email to campinglaccopping@hotmail.com or by post to the following address:

Camping du Lac Copping
Véronique Bédard
Privacy Officer
3318 Chemin des Lacs
Notre-Dame-de-la-Merci, QC J0T 2A0

We do our best to respond to legitimate requests within a reasonable time frame of thirty days. It may take more than a month to process the request if it is particularly complex or you have made several requests. In these cases, we will notify you and follow up with you. If you require additional copies, we may have to charge a reasonable fee for reprinting documents.

B) Your right to rectification

If the personal information we hold about you needs to be more accurate or complete, you have the right to correct it. Upon request, where possible and legal, we will also tell you to whom we have communicated your personal information so that you can share it with them directly.

C) Your right to delete personal information

You have the right to control the dissemination of your personal information and to ask us to remove you from any hyperlink associated with your name, and that gives access to your personal information if the dissemination of the latter contravenes the law or a court order—a court of law, or if it causes serious harm to your reputation or privacy.

You may contact us for assistance in modifying, updating, or deleting personal information already provided to Camping du Lac Copping. Please note that we will process your request within a reasonable time.

D) Your rights regarding automated decision-making and profiling;

You have the right to know if we use your personal information to decide based exclusively on the automated processing of this information. Upon request, you also have the right to know the categories of personal information used to make the decision, the reasons, and the main factors that led to this decision. You can correct the information to decide if you notice any errors. Finally, you may submit comments supporting a request to review any automated decisions using your personal information.

E) Your right to request information about data processing

You can contact us to obtain information about our data processing activities, including the personal information collected about you and how it is processed by Camping du Lac Copping. Please specify the categories of people with access to your personal information at Camping du Lac Copping and the applicable retention period for this information.

F) Your right to withdraw your consent, deactivate your account, or unsubscribe

If we rely on your consent (or explicit consent) as a legal basis for processing your personal information, you can withdraw that consent at any time. However, this will not affect the lawfulness of any processing before you withdraw your consent. We may not provide certain products or services if you withdraw your consent. We will notify you if this is the case when withdrawing your consent.

If you wish to delete your account at Camping du Lac Copping, please submit a written request to us by email to campinglaccopping@hotmail.com or by post to the following address:

Camping du Lac Copping
Véronique Bédard
Privacy Officer
3318 Chemin des Lacs
Notre-Dame-de-la-Merci, QC J0T 2A0

If you wish to keep your account but no longer receive emails from Camping du Lac Copping, please click “Unsubscribe” at the bottom of the email page. Please note that in each of the emails we send, you can unsubscribe from our mailing list so that you can stop receiving our emails at any time.

7. Security of personal information

We understand and take very seriously that our customers trust us to protect their personal information. We have taken measures to protect the personal information in our custody and control. Therefore, we provide access to personal information only to our employees and authorized service providers who need this information for the purposes described in this privacy policy. We have taken reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and disclosure of personal information in our custody and control.

Even with the preceding, you should be aware that, unfortunately, no data transmission over the Internet can be considered secure. Consequently, Camping du Lac Copping does not represent or guarantee that personal information will not be lost, misused, or modified, and it assumes no responsibility for the personal information you transmit to it, nor regarding the use or misuse of personal information by you or third parties.

In addition, Camping du Lac Copping will never contact you to ask you for information about your credit card number or bank account. This information is never transmitted to Camping du Lac Copping since when you make a transaction, it is managed by a third party. If a stranger contacts you, sends you an unsolicited email, or asks you to confirm or provide your password or personal or banking information, ignore the request and contact us immediately by email at campinglaccopping@hotmail.com.

8. Use of social media and browsing platforms

We encourage you to review the privacy options and settings on the social platforms and networks you use so that you understand all of the choices available to you regarding sharing your information with us. If necessary, you will be able to update your preferences so that they reflect your use. Camping du Lac Copping does not manage your personal information from social network accounts or browsing platforms.

9. About Children

If you are under 18, you can browse our Website but cannot make reservations. Our site is not designed for children. We do not wish to collect personal information from children under 18. This policy aims to protect children.

If you are under 18 and want to make a reservation, please ask one of your parents to make it for you.

10. Changes to our privacy policy

This Privacy Policy may be updated periodically based on changes to our privacy practices. The revised Privacy Policy will be posted on the Website. We will treat your personal information according to the privacy policy in force when such information is collected or as otherwise agreed with you. If there are any changes to this Privacy Policy, we will post an amended version on our Website as soon as possible after the update.

11. To contact us

You can contact us at any time at the contact details indicated below for any questions or comments about this privacy policy if you wish to exercise any of your rights relating to your personal information or if you have a complaint about how we process your personal information.

Camping du Lac Copping
Véronique Bédard
Privacy Officer
3318 Chemin des Lacs
Notre-Dame-de-la-Merci, QC J0T 2A0

Phone: 819 424-3736

Email: campinglaccopping@hotmail.com

Last updated: September 24, 2023